FEATURED ESSAY · PRACTICAL AI
AI needs an operating model.
Not just a pilot.
A useful demonstration becomes a dependable service only when ownership, evaluation, and support are part of the design.
Read the essayPERSPECTIVES
I write about the decisions behind better technology: what to build, what to simplify, how to lead teams and what it takes to make AI useful in practice.
About SandeepanFEATURED ESSAY · PRACTICAL AI
A useful demonstration becomes a dependable service only when ownership, evaluation, and support are part of the design.
Read the essayA THREE-PART SERIES
Start with the job. Focus on the moment. Design around intent.
PART 1
What changes when we judge a platform by the work it removes from someone’s day?
PART 2
Where should teams invest when some employee journeys carry more weight than others?
PART 3
How could AI connect what people need to reliable services and human judgment?
ENGINEERING LEADERSHIP
What does a team need to keep making good decisions when its leader is not in the room?
Read the perspective